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Friday, November 05, 2010

Filed under: *VIDEO*compressionCS5EditingGentryMedia Sister SitesMac CoalitionHardwareSoftwareTipsFinal Cut Pro

TiVo Premiere for professional use

Allan Tépper | 11/05

How to transfer TiVo recordings to your Mac over Ethernet or WiFi for journalistic or other pro use

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For a long time, I have had my eye on TiVo to use instead of the Comcast-provided Motorola DVR. I have known for a few years that the workflow required to re-purpose DVR recordings is much smoother, cleaner, and easier with a TiVo than what’s feasible with a conventional DVR. Up until recently, the price for an HD TiVo unit —together with the monthly TiVo fee— had kept me away. However, in the month of September 2010, TiVo was giving away the latest entry level model known as TiVo Premiere when one signed up for a 2-year contract. Under this agreement, the TiVo monthly fee is only US$3 more than what Comcast charges for the old Motorola DVR rental, so the offer became irresistible. This article describes the process to upgrade from your conventional DVR to TiVo Premiere, and the available workflows to re-purpose content for personal or professional use, including the steps to enable editing in Adobe Premiere Pro CS5 or (with additional steps) with Final Cut Pro.

In this article you’ll discover

  • TiVo Premiere’s features, beyond just being a nicer DVR
  • Professional applications for the TiVo Premiere
  • What’s a CableCARD, and how to get one
  • How to link your TiVo Premiere via your network to your Mac
  • How to transfer content from TiVo Premiere to your Mac, the official way
  • How to transfer content from TiVo Premiere to your Mac, the unofficial way
  • Editing workflow from TiVo-derived content
  • My only criticisms about TiVo Premiere

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TiVo Premiere’s front panel.

TiVo Premiere’s features, beyond just being a nicer DVR

My main reason for considering TiVo at all was how much better I knew it is to re-purpose content either for personal, journalistic, or other professional use. As I covered in my review of Toast 10 Titanium Pro in March of 2009, this software package also includes two TiVo-related apps: TiVo Transfer (to transfer programs you have recorded “off of the air” or “off of cable” on the TiVo to your Mac), and Mac2TiVo (to move content that how have on your Mac to your TiVo). However, back then I didn’t have a TiVo to test it. Now I have tested TiVo Transfer, together with a free alternative Mac application called iTiVo. More about the use of those apps ahead in this article.

Some other nice pluses of TiVo Premiere include:

  • Amazon.com streaming
  • Hulu Plus streaming (coming soon)
  • Netflix streaming
  • Pandora
  • Podcast streaming and playback, audio or video
  • YouTube streaming

There are many other apps, and others can be added. For full information, TiVo.com.

So far, I have tested Netflix, audio podcasts, and YouTube streaming. Overall, Netflix streaming performance has been good, although the encoding quality among Netflix streaming content varies greatly among different programs or movies. There were relatively few hiccups in the testing I have done so far, especially compared with reports from friends who have older TiVo models. I suppose that’s due to a combination of factors: the new hardware in TiVo Premiere, the fast Comcast connection I have, and the fact that I connected the TiVo Premiere to my router via Ethernet. The longest buffering I have seen so far before watching a show has been about 13 seconds.

YouTube streaming works well, although the TiVo Premiere doesn’t seem to be accessing the HD versions of clips (720p or 1080p), at least not yet, despite my Comcast download speed —measured from a California server to Florida— of 17.53 Mb/s by SpeedTest.net. I wrote TiVo customer service and despite a few rounds of discussion, I’m still awaiting a proper response.

Audio podcast streaming has worked well. However, if you want to subscribe to a podcast which is not yet in TiVo’s directory, you must enter the podcast’s RSS feed manually, which can be quite tedious using the TiVo Premiere’s remote control. I looked in my TiVo account online to see if was possible to copy and paste RSS feeds there for my account or device, but found no section to do that (the way that one can add movies or programs to a Netflix cue on a computer, and then access from the TiVo). I have also searched for a page to submit audio podcast RSS feeds to TiVo’s directory, but only found such a page to submit video podcast RSS feeds. I wrote to TiVo customer service. They confirmed that presently, only video podcast RSS feeds can be submitted, but took it as a suggestion for the future. In the meantime, the user must transcribe the RSS address manually using the TiVo Premiere remote control. You need to do that once, the TiVo Premiere then allows you to add it to Favorites, so the torture only has to happen once per audio podcast.

The current version of the TiVo Premiere unfortunately shows garbage characters when attempting to display words which contain accent marks and/or other diacritical marks, both in podcast descriptions (which appear perfectly when viewed in a web browser or on podcast apps on mobile devices) and in YouTube listings (which appear perfectly in any recent web browser). Fortunately, words with accent marks and/or other diacritical marks appear perfectly in the Netflix descriptions which appear on the TiVo Premiere’s user interface. Evidently, TiVo needs to correct character encoding issues in those two branches of its system. I have written TiVo customer service, which acknowledged the issue and said the defect would be reported.

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TiVo Premiere’s rear panel, which include Ethernet and HDMI connections.

Professional applications for the TiVo Premiere

Obviously, TiVo sells its products mainly for people who want to timeshift. TiVo later added the capabilities to move content to a computer (and then to a DVD or Blu-ray) to help consumers keep certain programs in their permanent physical collection. But beyond that consumer need and solution, sometimes I need a clip or still from a program to accompany an article I’m going to publish (i.e. fair use). Also, I am frequently contacted by friends who are in the media and need footage for their demo reels, or were interviewed on the news. Before having a TiVo Premiere, I had to take the analog (ugh!) video output + audio and run those signals into an interface box which would encode in DVD-compliant MPEG2 over USB 2.0, which would plug into my MacBookPro. Then, I had to play the DVR and record on the Mac. This was not only cumbersome, but it also meant a D>A>D conversion (digital>analog>digital) plus a decompression and a recompression, all of which further degraded the image unnecessarily. Fortunately, I did it that way for the very last time a few days before the Premiere TiVo arrived, since it can do it all natively while remaining in digital, without any other video device or cabling.

What’s a CableCARD, and how to get one

A CableCARD is a special card that allows consumers to view and record digital cable television channels on DVRs, computers and TV sets (as long as any of the aforementioned devices has a slot for it) without the use of any other equipment such as a box provided by your cable TV company. The CableCARD is provided by the local cable provider, usually for a nominal monthly fee. CableCARDs allow cable TV companies to comply with requirements established by the USA Federal Telecommunications Act of 1996, which oblige them to allow non-cable company provided devices to access their networks. Together with a unique number on the CableCARD which gets registered to your particular account, the cable TV company can control which channels you see, and which you don’t. Although the original CableCARD handled a single stream (which were used with some older TiVos and TV sets), more modern TiVos like the TiVo Premiere require a multistream CableCARD under the CableCARD 2.0 spec.

When I first called Comcast to request a multistream CableCARD and to ask whether they allow self-installation (according to TiVo, some cable companies allow it and some don’t), I was unfortunately misinformed by the representative who took my call, since she told me that Comcast had the older CableCARDs for the older TiVos. Fortunately, I knew that she was mistaken, and politely requested to speak with her supervisor. Her response was to put me on hold briefly, and then come back and say that no supervisors were available, but that she would fill out a request to have a supervisor call me back later that day. She said that while the system was generating the supervisor request form in her computer, she wanted to ask me a survey question: “Why don’t you consider our DVR?” I was shocked to hear that question, considering that she had already opened my account. My response was: “I have had your DVR for years, and now I am upgrading to the TiVo Premiere.” Later that day, I received a call from a Comcast supervisor, who was also in doubt as to whether Comcast would have multistream CableCARDs, but when I informed him that TiVo already has several users with the new TiVo Premiere in South Florida who are connected to Comcast, he agreed to schedule an an installation for the following Monday in the morning. When the technician arrived on the stipulated day I was somewhat concerned that he’d really bring a multistream CableCARD. However, things were worse than that: He walked in, looked at the order that he had in his hand and said (in Castilian): “Oh, you need a CableCARD. I don’t have that. Only the direct Comcast technicians have those.” Then he called his supervisor to see what should be done. His supervisor told him to tell me to call back Comcast to request another appointment. (No comment.) I called Comcast and explained the situation. The representative looked at the order in the system, couldn’t understand how the first technician had arrived without a CableCARD, and promised that another technician would arrive later that same day with one. Later that same day, a second technician did arrive, installed the CableCARD (it fortunately was the multistream version), called in to register its unique number, and left, all in under 15 minutes. Mission accomplished! The moral of the story is: Don’t believe any cable company representative who tells you that they don’t have multistream CableCARDs! We may never know for sure whether this was simply ignorance on part of the first representative and her supervisor, or perhaps a policy to try to dissuade customers who consider TiVo, especially since the cable companies gain revenue when renting their own DVR, in addition to the potential income from on demand content from the cable company.

How to link your TiVo Premiere via your network to your Mac

I connected my TiVo Premiere via an Ethernet cable that I had run through the wall at least two years in advance, in anticipation of its arrival! Because of the congestion in the original 802.11 spectrum (2.4GHz) in the building where I live, I have had to acquire and install an 802.11n router which is simultaneous dual-band 5GHz and 2.4GHz (just for those devices which don’t support 5GHz). Fortunately, modern MacBookPro computers support 5GHz 802.11n.

Any program which is going to access the TiVo Premiere needs to have the particular TiVo Premiere’s 10-digit Media Access Code entered in its preferences. One finds the Media Access Code in the TiVo Premiere’s menus, together with a legal warning:

DO NOT GIVE ACCESS TO THIS KEY to anyone outside your household. The TiVo license agreement allows you to transfer content to up to ten devices within your household, but not outside your household. Unauthorized transfers or distribution of copyrighted works outside of your home may constitute a copyright infringement. TiVo reserves the right to terminate the TiVo service accounts of users who transfer or distribute content in violation of this Agreement.

This article intends to give technical advice to readers who understand the meaning of fair use.

On page 2 of this article, you’ll see:

  • How to transfer content from TiVo Premiere to your Mac, the official way
  • How to transfer content from TiVo Premiere to your Mac, the unofficial way
  • Editing workflow from TiVo-derived content
  • My only criticisms about TiVo Premiere

Click here for page 2.

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Allan:

I went to the TiVo website to check their offers. According to their site, the Comcast TiVo DVR does not offer any third party streaming services (Netflix, Amazon VOD, etc, only the Comcast VOD). When looking for availabilty in my area for Comcast TiVo service the TiVo site sent me to the Comcast site. There is a section to check for availability there, and it told me that the Comcast DVR with TiVo service was NOT available here.

I don’t know if this is the case in most of South Florida. Since you have it I gather that is available in certain areas, but even if it is, your Comcast TiVo DVR’s ability to received third party streaming services (such as Netflix) contradicts TiVo’s website. According to TiVo, Comcast DVR with TiVo service “Does NOT include Netflix, Amazon Video on Demand, BLOCKBUSTER On Demand® or YouTube™ videos.” I don’t know if they mean that it’s not included (I realize some of those services require a separate subscription) or if they mean that the box is not capable of doing so.

I called Comcast customer service yesterday and they confirmed that the TiVo service is not available here in Hallandale Beach, but customer service is not the most knowledgeable bunch (I’m being kind here).

Posted by .(JavaScript must be enabled to view this email address)  on  11/07  at  09:23 AM


RBorroto,

What you wrote is true. Comcast doesn’t offer TiVo in Florida. Forget about the Comcast DVR with TiVo service, and get a TiVo Premiere from TiVo or from a store, and then just get the CableCARD from Comcast.

Allan Tépper

Posted by Allan Tépper  on  11/07  at  09:32 AM


Allan, what costs are associated with using TiVo Premiere’s monthly service, plus the Comcast M-Card rental? I am now subscribed to Comcast’s HD DVR service ($13.35/mo). Will I get that, as well as the existing Comcast On-Demand programming, when using TiVo Premiere?

Posted by .(JavaScript must be enabled to view this email address)  on  11/07  at  09:50 AM


RBorroto,

In my case, I pay US$19.95 + tax for the TiVo service for 2 years, which includes the “fee” TiVo Premiere box. From what I can tell, TiVo is currently no offering the “free” box, and I believe that the maximum monthly fee is only about US$12.95/month if you buy the box for cash, and can be lower per month if you prepay 6-months or a year. I am still not sure what I am paying for the multistream CableCARD (if anything), because the first bill I received from Comcast is such a mess of charges and credits due to a partial month’s billing and a billed (and then credited) installation. When I asked Comcast about a year ago, the answer was that the first CableCARD is free, and after that it’s about US$3/month. This may have changed slightly since then.

Posted by Allan Tépper  on  11/07  at  10:16 AM


You’re right about TiVo’s current offerings; they do not have any “free” TiVo Premiere boxes, so you have to factor in the cost of buying the box ($299) over its “lifetime.” The last TiVo box I owned, many moons ago, (analog cable, and SD) lasted about two years before the internal hard drive started giving me problems. This drive has proprietary TiVo software, so you can’t just replace it with a standard SATA drive. The “lifetime” subscription is for the life of the box you buy, which can vary and be unpredictable. I don’t recommend it. The Comcast DVR, however, is leased. If it breaks they give me another one at no charge.

Correct me if this information is not accurate, but I have also read from online reviews that TiVo’s Premiere DVR cannot currently function with Comcast’s “free” On-Demand service, or any On-Demand programming that you currently get as part of your subscription to premium channels, like HBO. That might be a deal breaker for me. Although I love the TiVo interface, Comcast’s On-Demand functionality is terrific and a good value.

TiVo’s ability to receive online streaming services is becoming commonplace in most consumer video electronics these days. HDTVs and Blu-ray players are incorporating this functionality as a built-in feature. For example, Vizio is now selling Wi-Fi (built-in) HDTVs that include “apps” for streaming services (Netflix, Amazon VOD, Pandora, etc.). The beauty of TiVo is its current capability to let you transfer its MPEG-2 files to your computer.

If online streaming services continue to grow, I will eventually not need cable TV at all. It’s all coming down to having a fast broadband internet connection that will give you the ability to have everything else.

Posted by .(JavaScript must be enabled to view this email address)  on  11/07  at  10:57 AM


RBorroto,

Yes, it is true that TiVo’s Premiere DVR cannot function with Comcast’s “free” On-Demand service, or any On-Demand programming that you might currently get as part of your subscription to premium channels. I have none of those. I have basic cable, which is more than enough for me, together with the Amazon, NetFlix, podcasts, and YouTube. I don’t need that Comcast On-Demand programming.

As you correctly stated: “The beauty of TiVo is its current capability to let you transfer its MPEG-2 files to your computer.” That was the reason I went with the TiVo Premiere. Everything else is just “dessert” smile

Regarding your comment: “If online streaming services continue to grow, I will eventually not need cable TV at all. It’s all coming down to having a fast broadband internet connection that will give you the ability to have everything else.” I agree, and point out that the TiVo Premiere will continue to work even if you or I eventually drop cable, and it will continue to work both with streaming as well as with over-the-air channels. However, because cable TV is included with the condo association, I am unlikely to drop it soon.

Allan Tépper

Posted by Allan Tépper  on  11/07  at  11:12 AM


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