(Note: Names have been concealed to protect the helpful from becoming inundated with support calls.)
This past Saturday, while setting up for our first presentation at Post|Production World at NAB, we were having trouble getting our MacBook Pro to recognize the projector. We put it asleep and woke it back up again, and got a kernel panic: that nasty darkened screen with the “must reboot” message. From that point on, no Adobe CS3 application would run on our computer - including the installer/uninstaller, which meant we couldn’t replace the apps we needed in order to do our demos. Oddly enough, Apple’s Safari wouldn’t run either. Repairing permissions, safe reboots, and creating new users didn’t help. Fortunately, we were able to copy our files off to another computer (with special thanks to Jeff Foster of Lynda.com for the timely loan of a very large memory dongle) so that the show could go on. But if you’ve had a similar catastrophic crash involving a Mac and Adobe CS3 applications, you might want to read on to see how at least this particular problem was resolved.
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Chris & Trish Meyer are the founders of CyberMotion, an award-winning Los Angeles motion graphic design studio. Their design and animation work has appeared on shows and promos for CBS, NBC, ABC, Fox, The Learning Channel, HBO, and PBS. CyberMotion was one of the first studios to create major release film opening titles using desktop tools (including major films such as The Taleneted Mr. Ripley), and they have also created promotional and trade show videos for corporate clients from Apple Computer to Xerox. They specialize in unusual format videos, having animated for IMAX, CircleVision, the NBC AstroVision sign in Times Square, and the four-block-long Fremont Street Experience in Las Vegas.