Role of Cost, Customer and Measurement in Quality Management

Important factors in managing quality are investment cost, customer, and measurement of quality. By adopting total quality management technique and tools, as well as other similar quality concepts, you can decrease your wasted material, effort, time in manufacturing, selling, and delivering product.

Important factors in quality management are investment cost, customer and measurement of quality. By adopting total qualitymanagement (TQM) technique and tools, as well as other similar quality concepts, you can decrease your wasted material, effort, and time in manufacturing, selling, and delivering product. You can get a good result by this practice, but to adopt this techniques organization has to invest some money and time.

The result of TQM is an improvement in the organization’s base line and increased competitive advantage. Since TQM practice became popular in the early 1990s, there have been a number of similar initiatives such as business process re-engineering (BPR), six sigma techniques, just in time (JIT), etc. Some have been accepted by organizations and some disastrous. Simple logic and high-quality business practice is the most significant thing in applying these quality concepts.